Letter to our customers regarding COVID-19
The health and safety of John Snyder Tool employees and customers is our highest priority. As an essential automotive wholesaler we're committed to keeping our warehouse open. Small businesses throughout the Pacific Northwest, particularly the automotive industry, depend on us for tools and equipment. Our products are used by the transportation infrastructure to ensure the safe movement of our population and commerce.
We have embraced guidelines issued by the Centers for Disease Control and Oregon Health Authority, and have implemented policies that require social distancing, enhanced personal hygiene, strict sick leave policies and work-from-home opportunities. We are taking extra precautions in our warehouse increasing the frequency of routine cleanings and regularly wiping down all counters, door handles, and shared surfaces with bleach. In addition to washing hands thoroughly and often, our employees are encouraged to practice social distancing and have been advised to stay home if not feeling well. We have temporarily paused all in-store transactions.
We are asking the following of our customers:
• Please call, place your order via E-Part Connection or email your order to us.
• Your driver will not be able to enter our warehouse. Have your driver call the number on the front door. Once we know you are here, your order will be placed inside the freight dock. We will not be able to load or help load your order into your vehicle. We will not be collecting signatures at the time of pickup. We will write your drivers name on the paperwork. We will not be accepting returns or warranty from your driver. Please ship them to us.
• If you have any symptoms or believe you may have been exposed, or if you are in a high-risk category please stay home.
• All outgoing orders will be handled as before. Orders will be shipped using the appropriate carrier.
We recognize this is an evolving situation and we will continue to update you with any changes. Thank you for your continued support; with your help, we can continue to support small businesses and keep our community safe and healthy. Take good care of yourselves and those in need.
All of Us at John Snyder Tool, Inc.